Results Are What Count
are what count, not the names or buzzwords. What matters
is the result. Very often in the computer industry, we find
people getting excited about names more than what the names
really mean. A few years ago, the big buzz phrase was "Client/Server".
Most people didn't know what was supposed to be good about
Client/Server, they just knew it was "good". What
they didn't realize was the immaturity of the technology,
the support nightmares Client/Server created, nor the costs.
People forgot that Client/Server wasn't a goal, it was a
means to a goal. Results
have to include not only what works when installed, but
also what happens when things go wrong in the future.
Computers Are A Tool, Not The Job
ALBICA Computers often recommends
strange or boring solutions, rather than the current fad.
I do this for a reason -- I'm in this business because I
enjoy getting results, not because I like playing with the
latest buzzwords. Actually, I do enjoy playing with the
latest technology, but I don't do that at my clients expense.
Computers are a tool to accomplish a job, they are not supposed
to be the job. My goal for computers is very simple -- and
strange. I want computers to reach the point of staplers
and phone systems. Quick, without looking: What kind of
phone system do you have? What brand stapler? What brand
are your file drawers? Your photocopier? Don't know? I think
that is good! I want computers to "fade into the background"
of your business. Yes, we have a long way to go.
Computers are in your office
to help your business do its job. Odds are, your job is
not "using your computer". The computer is just
supposed to be a tool.
Keep It Simple, Keep It Reliable
it simple, keep it reliable. Solutions should be simple
and reliable. Adding complexity to a network rarely enhances
the experience. Installing more than the client needs
or will use benefits no one except the selling dealer.
Things happen. Be ready for it. An educated client is
a referring client.
Be Ready For It.
The most expensive hardware
breaks. The most perfect design develops problems. I believe
one should be ready for it, don't hope it won't. I have
seen people advocate very expensive solutions with the argument
that "It is more reliable!". My response: "Is
it PERFECTLY reliable? Does it NEVER break? Does it never
get stolen? Do water or drain pipes over head never burst?
Does it cause the building to never catch fire?". Now,
I'm not suggesting the purchase of junk, but I also don't
suggest spending thousands on things that are unlikely to
truly improve reliability. After all, after a point, you
start pursuing unlikely problems and neglecting bigger,
more likely problems, like theft, flood or other office
disaster. Certain mechanisms should be in place to protect
against the physical problems that can occur beyond any
plan -- those same systems can provide repair strategy for
more "routine" problems.
An Educated Client Is A Referring Client.
I encourage my clients to
learn as much from me as they wish to. I would rather have
my clients stay with me out of satisfaction than be held
"hostage" over a system they don't understand
the maintenance of. Some of my clients, I hear from VERY
rarely -- just when their needs change and they wished to
talk over updates they are considering. Others require assistance
with every new workstation. I do as much -- or as little
-- as my clients need and desire that I do for them. I would
rather have my clients be pleased with the work they receive,
so pleased they refer me to new clients.